020 7846 0004 nicki@relativityim.com

more intelligent marketing

We help businesses create long-lasting, happy customer relationships, using data analysis, digital marketing and direct mail.

Hello, we’re Relativity. We’ll help you to drive customer engagement and increase retention. 

WHAT WE DO

Data Insight

Understand who your best customers are, where they are, their preferences and behaviours.

Customer Strategy

Build a customer journey that attracts, engages and retains your ideal customers.

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Campaigns

Connect with your customers through innovative, multichannel campaigns that deliver on user experience and ROI.

Direct Mail

We’ll manage your campaign from concept to delivery, including response handling and attribution.

Personalisation

Create highly relevant, highly targeted conversations – at scale. Personalisation can rocket your results.

Systems Integration

Integrate your systems to achieve better results, in shorter timeframes and with greater efficiency.

GROW CUSTOMER LIFETIME VALUE

We are customer engagement specialists. A boutique agency who specialise in services to help you to attract, convert and retain customers. But that’s not all.

Our experience means that we focus on building long-lasting, happy customer relationships. Using data insight, creative campaigns and innovative technology, we’ll help you to grow and nurture a loyal, valuable customer base.

We work with companies across a broad range of sectors, including membership, financial, logistics, retail and lifestyle brands.

“We have a longstanding relationship with Nicki and Relativity. Their solution meets our requirements for last minute changes to products, services and rates, giving us total flexibility when communicating with customers.”

Manager, Global Logistics Company

“We’re delighted - both in terms of the activity, and the insight it delivered about our customers. The team was really committed to delivering on the objectives.”

Claire Round, English National Opera

“Nicki was always driving improvements in personalisation and variable data, and helped us to improve our fundraising effectiveness and donor retention.”

Samantha Lane, Gurka Welfare Trust

“Relativity’s knowledge in marketing and data management ensure that we identify and connect with our customers in the most timely, creative and engaging way.”

Katy Ingram, Feather & Black

HOW TO BUILD HAPPY CUSTOMER RELATIONSHIPS

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