IMPROVE CUSTOMER VALUE
Engaged, loyal customers lead to valuable, rewarding businesses. But it’s not always easy. We can help you to overcome challenges with data, insight and retention and build a valuable customer base.
With insightful analysis and a strategic plan in place, you can better connect with your customers. By tuning in to their desires and behaviour, you’ll see improved results.
Maybe you need to build a database, increase repeat purchases or drive footfall? Talk to us. Let’s work with together to achieve your objectives.
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“Relativity’s knowledge ensures that we identify and connect with our customers – and prospective customers – in the most timely, creative and engaging way. As a team they are a pleasure to work with, responsive and straightforward, and always with the end goal in sight.”
Head of Marketing, Feather & Black
Work with us
We work with b2c and b2b companies across a broad range of sectors, including membership, financial, logistics, retail and lifestyle brands. From SMEs to global organisations, if you have customers we can help!
Nicki Mackin Co-founder & Managing Director
Nicki’s mission is to bring together the very best expertise to keep clients ahead in a rapidly changing marketing environment. Her knowledge, ideas and commitment enable Relativity to consistently achieve this.
Having run a number of leading businesses involved in customer insight and direct marketing, Nicki has an exceptional understanding of how to use data, systems and cross-media campaigns to deliver outstanding results.
Mark Fiksen Co-founder & Technical Director
The ability to develop, integrate and manage data and delivery solutions is fundamental to successful marketing. Mark brings exceptional expertise in this field. His experience as a specialist developer in a range of senior management roles gives Relativity a unique approach.
Using new and innovative technologies, Mark constantly seeks efficient ways for clients to overcome barriers and exploit opportunities.
Your FREE 3-step guide to Customer Retention – increase loyalty, sales and ROI